Frequently Asked Questions


1. Common Questions

Q: How does your software help with my specific business needs or processes?

Smart Pineapple's software is tailored specifically for the hospitality industry, focusing on smaller businesses, including vacation rentals, boutique hotels, inns, lodges, chalets, and more. Our platform provides a suite of tools designed to streamline various aspects of your business, saving you valuable time and effort.

Our marketing and content creation tools can enhance your visibility and appeal to potential guests. In contrast, our guest services tools aim to improve customer satisfaction and streamline communication. Our social media, SEO, and digital advertising tools can boost your online presence and drive more traffic to your site.

Moreover, our public relations tools can assist in building a positive brand image. In contrast, our sustainability tools can guide you in implementing eco-friendly practices.

Our software can assist in several business processes, aiming to increase efficiency, customer satisfaction, and, ultimately, your bottom line. We're constantly improving and expanding our tools based on feedback and industry trends. If you have any specific needs, we'd love to hear from you and see how we can help.

Q: Can I try Smart Pineapple before paying?

Sure! You can test out Smart Pineapple on our free plan where you can experiment. Once you reach your limit you have the opportunity to upgrade.

Q: How do I set up or install the software?

Setting up Smart Pineapple's software is simple, as there's nothing to install! Our web-based software lets you access it directly from your web browser. To get started, navigate to our website, log in with your account credentials, and you are ready! With an internet connection, you can access our software anytime, anywhere, from any device.

Q: How do I access the software?

Accessing Smart Pineapple's software is easy and convenient. Since our software is web-based, all you need to do is open your preferred web browser and visit our website. From there, you log in with your username and password to access the platform. This allows you to use our software anytime, anywhere, as long as you have an internet connection. If you encounter any issues or need further assistance, please don't hesitate to contact us at support@smartpineapple.io.

Q: Can I use the software offline?

Unfortunately, our software at Smart Pineapple is web-based and requires an active internet connection to function. It cannot be used offline at this time. We understand this might pose some limitations, and we're constantly working on enhancing our services. Please feel free to share any feedback or concerns with us. We value your input!

Q: How often are new features or updates released?

At Smart Pineapple, we're continuously exploring the latest advancements in AI to improve our software and add new features. However, due to the rapid and unpredictable nature of AI development, we don't have a set schedule for when new features or updates will be released. We are dedicated to ensuring our software remains at the forefront of the industry, and will inform our users whenever there are significant updates or new features to explore. Thank you for your understanding and continued support!

Q: How do I update the software?

One of the great benefits of Smart Pineapple's web-based software is that you never have to worry about updates. We handle all updates on our end. You'll always have access to the latest features and improvements automatically, without manually updating anything. Just log in and use the software as you usually would. We take care of the rest!

Q: What kind of customer support is available?

At Smart Pineapple, we offer support primarily via email. If you encounter any issues or have questions, you can reach us at support@smartpineapple.io, and we'll respond as quickly as possible.

In addition, we have a comprehensive Help Center that provides how-to articles for each tool we offer. The Help Center is an excellent resource for immediate answers to common questions and step-by-step guides to help you get the most out of our software.

We aim to ensure you have the best experience possible with our software and are here to assist in any way we can!

Q: How do I report a problem or a bug with the software?

If you encounter a problem or a bug with our software, we encourage you to report it so we can address it promptly. The best way to do this is by emailing our support team at support@smartpineapple.io. Please include as much detail as possible about the issue, such as what you did when the problem occurred and any specific error messages you received (screen captures are always helpful. Also, include the type of device you were using. With your information, our team investigate and resolve the issue as quickly as possible. Your feedback is greatly appreciated and helps us continually improve our software.

Q: Can I customize the software to fit my specific needs?

Our software at Smart Pineapple doesn't support direct customization by users. However, we are always open to feedback and interested in understanding our customers' unique needs. If you have specific requirements or ideas on how our software could better serve you, we would be happy to discuss them. Please feel free to get in touch with us and share your thoughts. Your input is invaluable in helping us continuously improve our services.

Q: Is there a user manual or training provided?

Yes, we provide support through a comprehensive Help Center, which includes step-by-step guides for each tool in our software. The Help Center is designed to assist you in getting the most out of our services, and we are committed to updating and expanding these resources as needed.

While we currently do not offer live training sessions or webinars, we're constantly exploring ways to enhance user support and education. We appreciate your feedback and are still considering offering such sessions. Stay tuned for updates!

Q: Are there any limitations to the use of your software?

Currently, there are no specific limitations to using Smart Pineapple's software. You have complete access to all the tools and features within our platform. However, as we continue to develop and roll out new features, some might come with specific requirements or limitations. Each new feature will be accompanied by comprehensive information about its use. Rest assured. We aim to provide a user-friendly, flexible, and powerful tool to help you succeed. Please get in touch with us if you have any questions or need further information.

Q: What kind of uptime can I expect?

Smart Pineapple, you can expect a high degree of uptime. While we can't guarantee 100% uptime due to potential unforeseen circumstances, we strive for the highest possible reliability. It's important to note that any downtime would likely be during scheduled maintenance periods, about which we'd inform our users in advance. We understand the importance of having continuous access to our software and work diligently to ensure our services are available whenever you need them.

Q: Can I export my data from your system?

While we don't currently have a system for bulk downloading your data, you can individually copy and paste the results from each application within our software. You can manually export your data into other platforms or documents as needed. We understand that a more comprehensive data export feature could be helpful, and it's something we may consider for future updates. We appreciate your understanding and value your feedback.

Q: Is it possible to integrate this software with other services I use?

Smart Pineapple's software is a stand-alone product and does not currently offer direct integrations with other services. However, we understand the value of integrations in creating a streamlined workflow. We are always looking for ways to improve our users' experience. As we continue to grow and evolve, we'll explore possibilities for integrating with other popular and valuable services. We appreciate your understanding and look forward to serving your needs better.

Q: What are the system requirements for the software?

Since our software at Smart Pineapple is web-based, your computer has no specific system requirements. You only need a device with an internet connection and a modern web browser, such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge. You can access our software from any device, be it a desktop, laptop, tablet, or smartphone, as long as you have internet access. If you encounter any issues accessing our software, please don't hesitate to contact us at support@smartpineapple.io.

Q: Does Smart Pineapple have an Affiliate program?

If you have an audience you think would enjoy Smart Pineapple, email us details of how you'd want to promote and we can point you in the right direction.

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2. Pricing Plans

Q: Can I try Smart Pineapple before paying?

Sure! You can test out Smart Pineapple on our free plan where you can experiment. Once you reach your limit you have the opportunity to upgrade.

Q: Is there any pay-as-you-go plan?

At Smart Pineapple, we currently offer two payment plans for our customers. You can choose to pay either monthly or on an annual basis. Unfortunately, we do not offer a pay-as-you-go plan at this time. However, our monthly subscription provides flexibility similar to a pay-as-you-go model, allowing you to cancel anytime if your needs change. Please let us know if you have any other questions or need further clarification. We're always here to help!

Q: If I subscribe to a monthly plan, will I be charged automatically next month?

Yes, monthly subscription plans charge you automatically every month until you cancel.

Q: What are the payment methods supported by Smart Pineapple?

Smart Pineapple currently accepts debit/credit cards using Stripe. In countries where our users are more concentrated, we plan to gradually add additional payment gateways.

Q: Are there any hidden fees beyond the subscription cost?

We believe in complete transparency when it comes to our pricing. Your subscription costs include all features and services detailed in our plans, and there are no hidden fees. The price you see is what you pay. We aim to provide high-quality service and value for your investment. If you have any questions or concerns about pricing, please get in touch with us anytime.

Q: Do you offer any discounts for long-term contracts or large numbers of users?

Smart Pineapple does not offer discounts for long-term contracts or large numbers of users. However, we understand that each customer's needs are unique, and we are always open to discussing your specific requirements. If you have any questions or wish to discuss your needs further, please do not hesitate to contact us. We're here to ensure you get the most out of our services.

Q: Can I cancel my account plan at any time?

Yes, you can cancel your account at any time.

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3. Data

Q: How is my data used or shared by your company?

At Smart Pineapple, we take your data privacy very seriously. Your data
primarily provide our services and enhances your user experience. It helps us personalize your interaction with our software, support you effectively, and continually improve our product based on user feedback.
Importantly, we do not sell your data to third parties. We may share aggregated or anonymized data for analytical purposes. Still, this information would never be linked back to you as an individual.

Our commitment to your privacy is unwavering. If you have any questions or concerns about our data usage, please don't hesitate to contact us.

Q: Does your software comply with data protection and privacy regulations?

Yes, our software at Smart Pineapple fully complies with all applicable data protection and privacy regulations. We are committed to ensuring that your data is handled with the utmost care and security. We regularly update our systems and procedures to meet and exceed the latest standards for data protection. If you have any specific questions or concerns about how we handle data privacy, please don't hesitate to contact us.

Q: What happens to my data if your company goes out of business?

At Smart Pineapple, we value your data privacy and security highly. If our company were to go out of business, rest assured that your data would not fall into the wrong hands. It would be permanently deleted from our systems in accordance with best data handling practices. Importantly, we will never sell your information under any circumstances. Your data privacy is our utmost priority.

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4. Miscellaneous

Q: Who is Smart Pineapple?

Smart Pineapple is the innovative creation of Kay Walten. Kay is a trailblazer in the tourism industry. She is known for her work as an underwater cave explorer and a key influencer in the Riviera Maya, Mexico. In 1996, she embraced the power of the internet, establishing an online vacation rental service before the concept became widely known or recognized - a precursor to platforms like Airbnb and TripAdvisor.

Built it, sold it, and has the t-shirt to prove it.

After successfully building and selling her venture, Kay continued her commitment to the tourism and hospitality sector. She is an adjunct professor for Temple University's School of Sports, Travel, and Hospitality Management. She holds a master's degree and is a certified digital marketing professional through the Digital Marketing Institute in the UK and the American Marketing Association.

Today, Kay brings her wealth of experience and digital marketing expertise to her role as the visionary behind Smart Pineapple. This online platform provides upskilling services for smaller businesses in the hospitality sector, often underserved. She aims to empower these businesses with the necessary tools and resources to thrive in a competitive marketplace.

Q: What's in a Name?

The name "Smart Pineapple" was chosen specifically because the pineapple is a widely recognized symbol of hospitality. In many cultures, the pineapple signifies warmth, welcome, friendship, and hospitality, making it a fitting representation for our platform, which aims to empower and uplift businesses in the hospitality industry. So, instead of any other fruit or symbol, the pineapple was chosen to highlight our commitment to enhancing the hospitality sector through our innovative and user-friendly platform.

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